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Requirements Engineering Process Improvement
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Customer Opportunity/Issue/Problem: The organization has decided to improve its enterprise-wide requirements engineering capability so that it can more effectively support and advance its business objectives, now, and in the future. In particular, a facility for a requirements repository database or tool is considered important.
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Service Process Improvement Assessment
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Customer Opportunity/Issue/Problem: Faced with a highly acquisitive business strategy, the IT organization for this multi-business insurance company sought direction for the analysis and potential process improvement of its infrastructure management unit.
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Deliver interim Requirement and Testware traceability solution
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Customer Opportunity/Issue/Problem: Software delivery organization recognized an immediate need to manage the traceability among requirement and validation artifacts, but was currently in the process of adapting a lifecycle tool suite for use across the entire enterprise. This tools suite introduction was estimated to take two years to complete. Management decided that an interim solution to manage requirements and testware was required. This solution was intended to be temporary, so must be low-cost, have a quick ramp-up time for new users, use currently existing, in-house technology, and must be delivered quickly in order to retain its ROI.
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Business and Technology Strategy Alignment
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Customer Opportunity/Issue/Problem: The current technology environment was reaching the end of its useful life, and business operations were increasingly hampered by highly fragmented, multi-platform, poorly documented, and inflexible business applications. Moreover, the organization was undergoing substantial change in its attempts to compete more effectively in its current markets, as well as entering new segments with more service-oriented and information-based offerings.
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Business and IT Budgeting
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Customer Opportunity/Issue/Problem: Large multi-business operation with globally disparate decentralized IT units has been using inconsistent and incompatible planning, scheduling, and prioritization practices, which has created a business-IT governance environment characterized by unfocused, uncontrolled, and uncoordinated spending at high risk, and resulting in minimal return and enterprise leverage.
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Strategy and Operating Model
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Customer Opportunity/Issue/Problem: Internal IT unit had been undergoing massive growth in recent years and was finding it difficult to remain responsive to its customers, not only due to the increased level of their demands, but also due to new needs that were surfacing in the user community.
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Automated Test Tool Customization
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Customer Opportunity/Issue/Problem: An organization needed to conduct performance testing of a client/server application that used a custom communications protocol. The automated testing tools in use by the organization did not recognize this custom protocol.
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Test Process Analysis and Recommendations
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Customer Opportunity/Issue/Problem: Internal IT unit had been consistently under delivering on the quality of their application validation and now found it difficult to deliver validated software at the rate required by their development organization.
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Business and Functional Requirements
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Customer Opportunity/Issue/Problem: The organization decided that a comprehensive department-wide service delivery platform was needed to more effectively support its growing customer base and their increasingly complex demands.
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Application System Design
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Customer Opportunity/Issue/Problem: Given an approved set of requirements for a new application system (a common web-based service delivery platform), there was a need to advance its implementation to the next stage of the customer’s development cycle—system design. Implicit in this effort was the examination of alternative implementation technologies and approaches (build-buy-hybrid) to help the organization determine the most cost effective deployment choice.
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Application Construction and Implementation
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Customer Opportunity/Issue/Problem: Based on an approved set of requirements and a proposed design for a new application system (a common web-based service delivery platform), the organization desired to implement this technology in a fashion that would generate benefits early and often with minimal risk.
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